Question 1

What's the difference between Free and STANDARD?

Accepted Answer

Free is permanently free for up to 10 employees. STANDARD (KRW 9,900/month, excl. VAT) raises the limit to 50 employees and turns on leave management and unlimited history viewing/downloads. On Free, attendance viewing/downloads are limited to the last 60 days.

Question 2

How does the first-month free trial work?

Accepted Answer

Register a card and your first month of STANDARD is fully free. The first charge happens a month later, and if you cancel within the free period you won't be billed. The trial is offered only once.

Question 3

If a payment fails, is my account suspended right away?

Accepted Answer

No. It first moves to a grace period of about 7 days, and suspension only happens after the grace period ends. Just re-register a card in the meantime to keep using it.

Question 4

What happens if I leave it suspended?

Accepted Answer

After 30 days of suspension the account isn't deleted; it's automatically switched to the Free plan. Employees beyond the Free limit (10) are then deactivated.

Question 5

When can I get a refund?

Accepted Answer

Within 7 days of the first charge, and only for the first charge. During the free trial there's no payment, so it doesn't apply.

Question 6

If I cancel my subscription, does it stop immediately?

Accepted Answer

No. You keep STANDARD features until the end of the period you already paid for; only auto-renewal stops after that. You can cancel anytime.

Question 7

I downgraded but now have more employees than the limit—what happens?

Accepted Answer

Employees beyond the limit are deactivated automatically. You can choose who to keep in employee management.

Question 8

What happens if I exceed the employee limit?

Accepted Answer

Registration is blocked at that point (Free 10, STANDARD 50). Self-registration by employees (including pending approval) is also allowed only up to the limit.

Question 9

Can I add many employees at once with a spreadsheet?

Accepted Answer

Yes. Upload a CSV or Excel (XLSX) file at once. Up to 1MB and 200 rows are supported, and the number added per upload is the smaller of your remaining limit or 50.

Question 10

During bulk upload, what if someone matches an existing employee?

Accepted Answer

If name and last 4 phone digits match, it's skipped; if it matches a self-registered person awaiting approval, they're auto-approved. If it matches a previously departed employee, a new record is created.

Question 11

Can I reissue an invite code?

Accepted Answer

Yes. You can issue a new invite code per employee. Reissuing is safer if a code has leaked. The change is kept in the log.

Question 12

How do I set the probation period and probation rate?

Accepted Answer

Set a probation end date and probation rate per employee; pay uses the probation rate during probation and automatically switches to the regular rate afterward. Set a company default probation period and it's applied automatically when adding new employees.

Question 13

How often does the company QR code change?

Accepted Answer

The on-screen QR refreshes every 30 seconds, and a scanned QR expires after 3 minutes. This prevents people from reusing a screenshot to clock in fraudulently.

Question 14

When does overtime pay apply?

Accepted Answer

A premium applies to hours over 8 per day and over 40 per week. However, workplaces with fewer than 5 regular employees are exempt from the overtime premium by law.

Question 15

How are night and holiday allowances calculated?

Accepted Answer

A premium applies to night work (22:00–06:00) and holiday work (0.5x each by default). Workplaces under 5 employees are exempt. You can change the multipliers in company settings.

Question 16

Are break times deducted automatically?

Accepted Answer

Yes. If you don't enter break time, it's deducted automatically based on hours worked (60 min for 8+ hours, 30 min for 4+ hours). If it differs from reality, the employee can submit a correction request.

Question 17

How is work-time rounding handled?

Accepted Answer

Time is rounded by the unit (1–60 min) and method (floor by default) the company sets. Amounts are rounded per item and then summed.

Question 18

If an employee forgets to clock out, how is pay handled?

Accepted Answer

The system closes it automatically: by the scheduled end time if a schedule exists, or estimated at 9 hours otherwise. Such records are marked 'auto-closed (estimated),' so please verify the actual time.

Question 19

How is the ordinary wage (for leave pay, etc.) calculated?

Accepted Answer

If the owner entered an ordinary wage, that value is used; otherwise it's the hourly rate × average contractual hours per day.

Question 20

On what basis is annual leave granted?

Accepted Answer

Under 1 year of service: 1 day per month of perfect attendance (up to 11 days). At 1 year: 15 days at once, plus 1 more day every 2 years from the 3rd year (max 25). Currently employees with 1+ year receive 15 days regardless of attendance rate, so if someone falls short the owner should adjust it manually.

Question 21

What's the difference between fiscal-year and hire-date basis?

Accepted Answer

The default is hire-date basis. Switching to fiscal-year basis (beta) grants everyone's leave on a separate schedule aligned to the company's fiscal-year start date. This mode requires setting a fiscal-year start date.

Question 22

What happens to unused leave?

Accepted Answer

Unused leave expires 1 year after it was granted. Expired leave is converted to unused-leave pay and added to that month's payroll.

Question 23

How does the leave-use promotion system work?

Accepted Answer

Turn on promotion and the owner gets reminders 6 and 10 months after leave is granted. If the owner or a labor expert applies a 'compensation waiver,' that leave is excluded from expiry-pay calculation.

Question 24

Is leave granted automatically for workplaces under 5 employees?

Accepted Answer

Not by default (not a legal requirement). The owner can turn it on, in which case the owner is responsible for operating it. The owner's own leave is also not granted by default.

Question 25

How long are attendance records kept?

Accepted Answer

Five years on all plans. Free limits viewing/downloads to the last 60 days, but the data itself is kept safely for 5 years.

Question 26

If I delete my owner account, what happens to company data?

Accepted Answer

After confirming the company name and downloading a backup, the company, employees, attendance, and leave records are all permanently deleted. It can't be undone, so be sure to download a backup.

Question 27

Are inactive companies or departed employees' data deleted automatically?

Accepted Answer

Yes, per data-protection law. Companies with no activity or payment for 5 years are deleted automatically, and personal data of employees who left over 5 years ago is anonymized automatically.

Question 28

Can leave be managed while suspended or canceled?

Accepted Answer

Owners can register/adjust leave only while in good standing. In grace status only employee requests proceed; while suspended or canceled, only viewing is possible.

Question 29

Do I need to install an app?

Accepted Answer

No. Scan the QR with your phone camera and the check-in screen opens right in the browser. Nothing to install.

Question 30

Do I press clock-in and clock-out separately?

Accepted Answer

No. Scan the same QR and the system decides whether it's a clock-in or clock-out.

Question 31

If I just scanned and scan again, is it counted twice?

Accepted Answer

No. Scanning again within 1 minute of clocking in (or out) is ignored.

Question 32

What's the difference between the store QR and a personal invite link?

Accepted Answer

The store QR refreshes every 30 seconds and is scanned on the spot. A personal invite link contains your info, so once you verify, you stay signed in for 7 days.

Question 33

Do I have to turn on location permission?

Accepted Answer

If the company enabled GPS check-in, you can't check in without location. If the company didn't enable it, you can check in without location.

Question 34

Can't I check in if I'm far from the store?

Accepted Answer

If you're outside the radius the company set (200m by default; the company can set 50–1000m), check-in is rejected and your current distance is shown.

Question 35

What if I deny location permission?

Accepted Answer

If the company enabled GPS, check-in is blocked. For a temporary error, the app retries getting your location up to 3 times.

Question 36

Can I register myself without an invitation?

Accepted Answer

If the company allows it, scan the store QR and enter your name and the last 4 digits of your phone to register right away.

Question 37

Why do I enter the last 4 phone digits?

Accepted Answer

It's for identity verification. Even if an invite code or link leaks, a different last 4 digits prevents someone from clocking in as you.

Question 38

Can I clock in right after registering, or do I wait for approval?

Accepted Answer

It depends on company settings. If approval is required, you can't check in until the owner approves you.

Question 39

What if a coworker with the same name already exists?

Accepted Answer

If the name and last 4 digits both match, you're asked to confirm 'Is this you?'; if the name matches but the last digits differ, you're registered as a different person.

Question 40

What if I keep entering the code wrong?

Accepted Answer

More than 10 tries in 10 minutes for one code triggers a temporary block. Try again shortly.

Question 41

I'm a foreign worker—can I view it in my language?

Accepted Answer

We support 8 languages (Korean, English, Vietnamese, Chinese, Thai, Indonesian, Japanese, Russian). It first opens in the language of the QR the owner made, and once you verify via an invite link, your language is saved and shown afterward.

Question 42

How are late arrival and early leave judged?

Accepted Answer

If you clock in past the scheduled start plus a grace period (5 min default), it's late; if you leave earlier than the scheduled end minus the grace period, it's early leave. The grace period is set by the company.

Question 43

Will I be marked late even on a night/flexible shift?

Accepted Answer

No. Flexible work and night schedules (e.g., 22:00–06:00) are excluded from late/early/absence judgment.

Question 44

How is absence recorded?

Accepted Answer

There's no separate absence button. A past working day with no attendance record is counted as absence (today and future days are not counted).

Question 45

Break time was deducted even though I couldn't rest.

Accepted Answer

Break is deducted automatically based on hours worked (60 min for 8+ hours, 30 min for 4+ hours). If it differs from reality, submit a correction request to fix it.

Question 46

What happens if I don't clock out?

Accepted Answer

The system auto-closes by the scheduled end time or a 9-hour estimate and adds an 'estimated' mark. If the time is wrong, submit a correction request.

Question 47

Can I fix a mis-recorded entry?

Accepted Answer

You can't edit directly, but you can send a correction request (edit time, add a missing clock-out, add a missing day). It's applied once the owner/manager approves. You can only request for your own records.

Question 48

Can I see my own expected pay directly?

Accepted Answer

If the company hasn't disabled it, you can see your monthly expected pay. It's a pre-tax estimate for reference and may differ from your actual payment. Companies on Free can see only the last 60 days. Details like the hourly rate aren't shown.

Question 49

Can I no longer see my payslip after leaving?

Accepted Answer

If you access via your invite code, you can keep viewing your payslip even after leaving (right to request a payslip).

Question 50

When is my personal data deleted after I leave?

Accepted Answer

Five years after your departure date, personal data like your name and phone number is automatically anonymized (destroyed after the legally required retention period).

Question 51

Can I check in if the company is suspended?

Accepted Answer

No. If the company is suspended, check-in and registration are both blocked.

Question 52

How does an owner invite me?

Accepted Answer

There are two ways: email invite and link invite (both expire after 30 days). An owner can send up to 3 invites per day.

Question 53

Can I accept an email invite link addressed to someone else?

Accepted Answer

Email invites are blocked if the invited email differs from your signed-in account (to prevent link leaks). A link invite is a type anyone can accept.

Question 54

What permission do I get linked with when I accept?

Accepted Answer

You're linked with the permission specified in the invite (attendance only / payroll / full). If none is specified, you start with the most limited 'attendance viewing.'

Question 55

What are the verification stages?

Accepted Answer

Unverified → (upload license) Pending → (admin approval) Verified, or Failed if rejected.

Question 56

What happens when I upload my license?

Accepted Answer

It moves to Pending status and a review request is sent to the administrator.

Question 57

Can I view assigned companies while verification is pending?

Accepted Answer

Yes. If the owner invites and links you, you can view even before verification. However, inviting an owner yourself is only possible after you're verified.

Question 58

If my credential is revoked later, what happens to linked companies?

Accepted Answer

After a 14-day read-only grace period, the link is removed.

Question 59

Can I manage several companies at once? Do permissions differ per company?

Accepted Answer

Yes. All linked companies appear in your list, and permissions are granted per company.

Question 60

What can I do at each permission level?

Accepted Answer

'Attendance' is attendance viewing only; 'Payroll'/'Full' add payroll and leave viewing plus downloads. All access is logged.

Question 61

How many months back can I view?

Accepted Answer

Experts don't have the viewing-period limit that applies to owners, so you can view long-term.

Question 62

Under what conditions can I download payroll files (Excel)?

Accepted Answer

If you have download permission (Payroll/Full) and aren't in the unlink grace period, you can download. During the grace period viewing works but downloads are blocked.

Question 63

What is the 'auto-closed' mark on attendance/payroll screens?

Accepted Answer

Records the system auto-closed get an 'auto-closed' badge. It's a prompt to verify the actual working time.

Question 64

Is the expert portal multilingual?

Accepted Answer

The expert screens are currently provided mainly in Korean.

Frequently Asked Questions

Owner

Plans & Billing

Adding employees

QR & Check-in

Payroll

Annual leave

Data & Account

Employee

Check-in

Location (GPS)

Self-registration & Approval

Languages

Attendance status

My info & Pay

Expert (tax/labor)

Invitation & Linking

Verification

Access & Viewing

Download & Display